Sawtelle Cabin

Not sure where to start. This was the first time ever we had to strip beds as well as wash and dry bath and hand towels. One would think this would be included in the cleaning fees. Also the Hot tub was very dirty and unusable. It should have been completely drained, thoroughly cleaned with new filters and then refilled before available for use. There was a scum of dead skin in and around the filter area. The love seat was broken and the kitchen chairs were wobbly (screws were loose). After communicating with the host, they have offered a partial refund of the cleaning fee. The cabin was comfortably furnished and the kitchen was stocked with all the necessities for cooking. Plenty of towels, blankets and beds for all 10 of us. There was ample parking for all of our vehicles too. Despite the few minor issues we would definitely stay here again.

This is a great cabin, there’s improvements which need to be made for the price being asked. Positive: The property was in an easy location with great views and overall beautiful! Negative: There was a list of things to be improved on, this was sent to the property manager a few days ago with no reply.

The cabin itself was perfect for us. Clean, quiet and a good location. Jake was a good host and answered my questions. My only issue was with the key, which had nothing to do with Jake, but with the owners/management. Lockbox was broken. After driving 8 hours I had to wait for maintenance to arrive so we could enter the cabin. Maintenance told me that since the lockbox was broken to just, "keep the key, as they have plenty of keys." When I left with the key, a few hours later I receive a text message that they now want the key back. Despite them having "plenty of keys". I decided to keep the peace, so I mailed it back. Just aggravating to have an issue over a key. After renting the cabin for four nights, to then have a back and forth with management over a key is just disappointing and ridiculous.

When we arrived at our cabin it was not cleaned or prepared; an apparent issue with the cleaners. Jake/Staff were quick to respond to our communication on arrival and offered us an immediate upgrade. It was a little farther south of West Yellowstone than we wanted, but the upgrade was very nice and very clean! Once at the cabin it was a great place for our family to enjoy ourselves. We understand things happen and Jake/Staff made it right immediately and we had a wonderful vacation! Thank you for a great stay! Would use them again! Hopefully for a winter snowmobile trip!

Very nice house with all what we need. Lot à of space in the house and the hot tub at the end of the day was magic!